After the completion of this course you will be able to identify the six categories of face-to-face communication, identify the critical success factors in face-to-face communication, and identify the benefits of active listening to customer care.

(*Teaching Methods)

Building Effective Teams

This course provides valuable information about building teams from drafting the initial team charter to making teamwork part of the corporate culture.

• Establish direction and goals
• Set clear roles and ground rules
• Establish formal and informal accountability
• Reinforce positive team behaviors
• Make teamwork part of the culture

Defining Service

This course explains the concept of business-wide customer service and standards.

This course provides an overview of problems that arise from communication problems in the workplace. After taking this course, you will be able to identify key causes of communication problems in the workplace and outline thoughtful, effective strategies for resolving them.

TDLR #5789

COSMETOLOGY / TX Operator & Instructor

Texas Dept of Licensng Regulation CE 6 hrs.  & 2hrs. #7292, #7294, #6495,

Operator  & Specialty licensees must complete six hours of continuing education of which four hours must be in sanitation ,rules & laws and 2hrs cosmetology related. Instructors must complete six hours of continuing education of which 2 hours must be in Methods of Teaching of their total hours required, in accordance with §83.101.

Description

This course covers basic listening skills and focuses on active listening. More specifically, it covers the ways effective listeners prepare for active listening exchanges and the behaviors they exhibit while listening.

Objectives

Describe the different ways people listen

• Define active listening
• Identify and respond to physical barriers and personal filters that impair active listening
• Describe the traits and practices of active listening